Frequently Asked Questions

Before You Book

How do I make a booking on your website?

Bookings can be made via our online booking system which can be found HERE or by phone 0417 758 757

 

---

What information do I need in order to book?

In order to book, please have all your personal information including your flight details, day, date and time of your travel.

Your flight details are required in order for us to monitor your incoming (inbound) flight on several websites. 

 

---

I cannot find a route I want to book. What should I do?

For destination inquiries not listed, please contact us on 0417 758 757 or request a quote with THIS FORM and we’ll give a direct quote.

 

---

How do I pay for my transfer?

We accept all major credit and debit cards or direct Bank deposit payable 48 hours from booking confirmation.

 

---

 

Before You Travel

Where will I meet the driver when I arrive?

Brisbane International Airport

Upon arrival, please collect all your luggage and exit customs.
Your personal driver will be waiting for you in the arrivals hall. Please ring when you have cleared customs.
Please note that due to airport parking regulations we are not allowed to park for more than 1 hour.

Brisbane Domestic Airport

Upon arrival, please collect all your luggage from the carousel.
Your personal driver will be waiting for you in this area. Please ring when you have your luggage.
Please note that due to airport parking regulations we are not allowed to park for more than 25 minutes.

Coolangatta Airport – Gold Coast

Upon arrival, please collect all your luggage from the carousel.
Your personal driver will be waiting for you in this area with your name sign. Please ring when you have collected your luggage.

All transfers
Please ensure your mobile phone is turned on should we need to contact you.

 

---

What happens if I can’t locate my driver?

To ensure complete peace of mind, we keep in touch and will be waiting when you’re ready.

If you cannot locate your driver, please simply give him a quick call or sms on 0417 758 757 as he will be waiting somewhere close by.

 

---

How long will the transfer take?

Airport Transfer times from the Hope Island/Sanctuary Cove area to Brisbane Airport are approximately 60 minutes direct drive. Please take into account that the mornings are busy on the Gateway Motorway from Springwood to the airport. We pick up passengers at approximately 5.30am for departures between 7:30am and 9:30am to allow plenty of time to get to the Airport departure drop off area.

Coolangatta Airport transfers from the Hope Island/Sanctuary Cove area take approximately 60 minutes. For Qantas and Virgin domestic flights, please allow 1 hour to check in. Jetstar passengers must have their boarding pass 30 minutes prior to plane departure, so please allow sufficient time.

 

---

Will my transfer be confirmed?

Yes – we call you the day before to confirm your booking.

 

---

Will the prices quoted be the price I pay?

Yes – with us, there’s no guesswork. It doesn’t matter how congested the traffic is or whether the flight is late. Prices include GST.

 

---